FAQs

What types of products does Mokuroom offer?
Mokuroom specializes in a curated selection of stylish and functional home essentials. Our product range includes kitchen supplies, home essentials, charming drinkware, etc. all designed to enhance organization and add a playful touch to your daily routine.

How can I ensure the quality of the products I purchase?
At Mokuroom, we prioritize quality and innovative designs in all our products. Each item is carefully selected to provide practical solutions for every space, ensuring that you receive high-quality home essentials that meet your needs.

What is the return policy for items purchased from Mokuroom?
We have a 15-day return policy, which allows you to return items within 15 days of receiving them. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate the return process.

How long does shipping take for orders placed at Mokuroom?
Orders are typically processed within 1-3 business days. Standard shipping generally takes 3-7 business days, while express shipping may take 7-15 business days. For international orders, delivery can take 1-3 weeks, depending on the destination.

Are there any shipping costs associated with my order?
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. However, orders over $99 are eligible for free economy shipping. We also occasionally offer free shipping promotions, which can be found on our social channels or through our newsletter.

What should I do if my order is damaged or incorrect upon arrival?
It is important to inspect your order upon reception. If you find that your item is defective, damaged, or incorrect, please contact our customer support immediately. We will evaluate the issue and work to resolve it promptly.

Can I change my shipping address after placing an order?
We recommend ensuring that your shipping address is correct at checkout. Once an order is processed, we may not be able to make changes to the shipping address. It is crucial to double-check this information before finalizing your order.

How can I track my order once it has shipped?
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your package directly on the courier's website or via the link provided in the email.

What should I do if I have further questions or need assistance?
If you have any additional questions or require assistance, please feel free to contact us at service@mokuroom.com. Our customer support team is here to help you with any inquiries you may have.